Self Help/Login

When I login it hangs on “loading...”

Tara Clark
posted this on November 29, 2011, 10:06 AM

SlideRocket hangs on the loading screen it is usually caused either by the browser’s Flash configurations or by something external blocking access, such as a firewall or pop-up blocker. Follow the steps below to access SlideRocket. After each step, refresh the browser tab containing SlideRocket and try logging in again. 


  1. Check that you are logging in from 
    Any SlideRocket sites previously used for logging in are no longer fully supported. If you are using Google Apps or Google Chrome’s single sign-on feature you can ignore this step
  2. Update Adobe Flash Player if version is earlier than 10.1
    • Check your version of Flash here 
    • Update version earlier than 10.1 here  
  3. Clear browser’s cookies 
    Click here for methods to clear cookies for specific browsers   

  4. Check third-party Flash content is allowed on your computer
    1. Click here  
    2. Check box next to Allow third-party Flash content to store data on your computer if not already checked  hangson4.png
    3. Check the amount of disk space available is at least 100 KB
  5. Turn off any pop-up blockers or set an exception for SlideRocket site
  6. If working in an office with a firewall, add the following sites to the firewall’s Allow list
  7. If browser is not up to date, download the most recent version. If browser is up to date, try logging into SlideRocket from another browser
  8. Clear browser’s cache
  9. Restart computer. Then access to log in again

  10. If you have tried all of the steps above and are still seeing a black screen, submit a support request to SlideRocket 



Comments latest first

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none none
I want less and simple steps
July 20, 2012, 6:34 PM
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Richard Herbst

Three clients in two weeks cannot load a SlideRocket presentation I send them. None are Mac. I shouldn't have to instruct them to check their version of Flash or the age or sex of their browser. Isn't there a player they can download?

January 24, 2012, 2:25 PM
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Dean Flaming

For whatever reason, SlideRocket has never supported 64-bit Snow Leopard with either 32-bit or 64-bit Flash.  I could boot to 32-bit and have 32-bit Flash loaded and it works or I could upgrade to Lion and load 64-bit Flash and it works, but 64-bit Snow Leopard is stuck without support.

January 11, 2012, 10:35 AM
Topic is closed for comments