When SlideRocket hangs on the loading screen it is usually caused either by the browser’s Flash configurations or by something external blocking access, such as a firewall or pop-up blocker. Follow the steps below to access SlideRocket. After each step, refresh the browser tab containing SlideRocket and try logging in again. 

1. Check that you are logging in from the site http://login.sliderocket.com/
   Any SlideRocket sites previously used for logging in are no longer fully supported. If you are using Google Apps or Google Chrome’s single sign-on feature you can ignore this step
2. Update Adobe Flash Player if version is earlier than 10.1
• Check your version of Flash here 
• Update version earlier than 10.1 here 
3. If browser is not up to date, download the most recent version. If browser is up to date, try logging into SlideRocket from another browser
• Download Internet Explorer (Windows only)
• Download Firefox (Windows and Mac)
• Download Chrome (Windows and Mac)
4. Turn off any pop-up blockers or set an exception for SlideRocket site
• Download Internet Explorer (Windows only)
• Download Firefox (Windows and Mac)
• Download Chrome (Windows and Mac)
5. If working in an office with a firewall, add the following sites to the firewall’s Allow list
• http://app.sliderocket.com
• http://data.sliderocket.com
• http://app2.sliderocket.com
• http://app3.sliderocket.com
• http://api.flickr.com
• fpdownload.adobe.com
6. Clear browser’s Flash cache

   

   1. Click here 
   2. Select Delete all sites  from the menu on the right
7. Check third-party Flash content is allowed on your computer

   

   1. Click here 
   2. Check box next to Allow third-party Flash content to store data on your computer if not already checked 
      
   3. Check the amount of disk space available is at least 100 KB
      
8. Clear browser's cache
• Internet Explorer 9.0
• Firefox
• Chrome
9. If you have tried all of the steps above and are still seeing a black screen, submit a support request to SlideRocket