Self Help/SlideRocket Advanced/Troubleshooting Guides

When I login all I see is a black screen

Tara Clark
posted this on December 02, 2011 01:59 pm

The black screen after login is usually caused either by the browser’s Flash configurations or by something external blocking access, such as a firewall or pop-up blocker. Follow the steps below to access SlideRocket. After each step, refresh the browser tab containing SlideRocket and try logging in again. 

 

  1. Update Adobe Flash Player if version is earlier than 10.1
    • Check your version of Flash here 
    • Update version earlier than 10.1 here 
  2. If browser is not up to date, download the most recent version. If browser is up to date, try logging into SlideRocket from another browser
  3. Turn off any pop-up blockers or set an exception for SlideRocket site
  4. If working in an office with a firewall, add the following sites to the firewall’s Allow list
  5. Clear browser’s Flash cache

    webstoragesettings.png

      1. Click here 
      2. Select Delete all sites deleteallsites.png from menu on right
  6. Check third-party Flash content is allowed on your computer

    globalsettings.png

      1. Click here 
      2. Check box next to Allow third-party Flash content to store data on your computer if not already checked 
        thirdparty.png
      3. Check the amount of disk space available is at least 100 KB
        diskspace100.png
  7. Clear browser's cache
  8. If you have tried all of the steps above and are still seeing a black screen, submit a support request to SlideRocket